This policy applies to goods bought online from RG41 Limited. It explains your statutory cancellation rights and how we handle returns, refunds and faulty goods. It does not reduce any rights you have under UK consumer law.
Who we are
RG41 Limited (company number 15920689) is the seller. Our registered office is 1 Wrexham Road, Laindon, Basildon, Essex, SS15 6PX. Our trading and returns address is Unit 2, 125 Reading Road, Wokingham, RG41 1HD. Email: workshop@rg-41.co.uk.
Changing your mind
For most goods bought online, you may cancel your order within 14 days after the day you receive it. Tell us clearly that you wish to cancel by emailing us with your name, order number and the items concerned. You then have a further 14 days to return the goods.
You may inspect an item as you could in a shop. Clothing should be returned unworn other than for a reasonable try-on, unwashed, clean and undamaged, with labels and packaging where reasonably possible. We may reduce a refund if handling beyond what is necessary has reduced the value of the goods.
Return postage
For a change-of-mind return, you are normally responsible for the direct cost of returning the goods. Please obtain proof of posting and package items securely. If goods are faulty, damaged on arrival, not as described or sent in error, contact us before returning them; where the law requires it, RG41 will meet reasonable return costs.
Refunds
Where the cancellation right applies, we will refund the price paid and the cost of our least-expensive standard delivery option. Any extra amount paid for an enhanced delivery service is not refundable unless that service was not provided correctly.
We will normally make the refund within 14 days after receiving the returned goods, or after you provide evidence that you sent them back, if earlier. Refunds are made to the original payment method unless we agree otherwise.
Items that cannot normally be returned for a change of mind
The statutory cancellation right does not normally apply to personalised or made-to-order goods, sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, or goods that become inseparably mixed with other items after delivery. These exclusions do not remove your rights if goods are faulty, not as described or not fit for purpose.
Sale, clearance, end-of-line and seconds goods
Online sale, clearance, end-of-line and seconds goods retain applicable statutory cancellation and faulty-goods rights. A defect that was clearly disclosed before purchase cannot later be treated as an undisclosed fault, but your rights remain for other faults and for goods that are not as described. Limited stock will not be replaced once sold out unless we expressly agree otherwise.
Faulty, damaged or incorrect goods
Please contact us promptly with your order number, a description of the problem and photographs where helpful. UK law may give you a short-term right to reject faulty goods within 30 days and, depending on the circumstances, rights to repair, replacement, a price reduction or a refund. These rights are separate from the change-of-mind cancellation right.
Click and collect
An order placed and paid for online for collection remains an online distance sale. The cancellation rules above therefore still apply. If you do not collect an order, that alone does not necessarily cancel it: contact us so we can confirm cancellation and arrange any return or refund due.
How to make a return
- Email workshop@rg-41.co.uk with your order number, the item and the reason for return.
- Wait for our return instructions, particularly for faulty or incorrect goods.
- Send or bring the goods to RG41 Limited, Unit 2, 125 Reading Road, Wokingham, RG41 1HD.
This page is intended as a practical summary and should be read with our Terms and Conditions.